February 29, 2024

The Healthcare BPO market powered by rising outsourcing activities is estimated to be valued at US$10.19 Billion in 2024

The global healthcare industry has witnessed significant growth over the past few decades owing to rising demand for quality healthcare services and growing healthcare expenditures. Outsourcing non-core healthcare services such as revenue cycle management, medical billing and coding, medical transcription, and other administrative functions help healthcare providers focus on their core competencies of patient care. The outsourcing of these services to specialized healthcare BPO service providers delivers significant cost savings and improved efficiency.

The global Healthcare BPO Market is estimated to be valued at US$10.19 Billion in 2024 and is expected to exhibit a CAGR of 6.1% over the forecast period 2023 to 2030, as highlighted in a new report published by Coherent Market Insights.

Healthcare BPO services help reduce operational costs and boost profitability for healthcare providers. These services include claims processing, medical coding and billing, medical document management, medical transcription, and other back-office administrative functions. Adopting healthcare BPO services allow healthcare organizations to streamline clinical and administrative workflows while enhancing the patient experience. The outsourcing of non-clinical tasks to specialized providers with advanced technological capabilities improves productivity and turnaround times. This in turn helps healthcare providers focus resources on direct patient care activities. The growing demand for efficient revenue cycle management and cost containment in the industry is a key driver boosting adoption of healthcare BPO services.

Market key trends:
One of the key trends in the healthcare BPO market is the shift towards specialized BPO services. Earlier, companies offered generalized healthcare BPO services but now they are developing specialized services focused on specific healthcare processes or therapy areas. For example, companies are developing BPO services specialized for oncology, cardiology, or radiology departments of healthcare organizations. They ensure domain expertise and compliance with regulations pertaining to that specific therapeutic segment. This allows for more customized and higher quality services, improving client satisfaction. Healthcare organizations also benefit from specialized services through enhanced collaboration and a more streamlined overall experience.

Porter’s Analysis
Threat of new entrants: The high setup costs of establishing operations and compliance with stringent regulations acts as a deterrent for new players. Existing players have also invested heavily in innovation and have established global customer networks.
Bargaining power of buyers: Individual buyers have low bargaining power due to the diversified portfolio of services offered by BPO players. However, large healthcare organizations wield significant influence on pricing as they can shift work to other providers.
Bargaining power of suppliers: Players face moderate bargaining power of suppliers since they depend on healthcare technologies, data management solutions and medical transcription expertise. This allows suppliers to maintain competitive prices.
Threat of new substitutes: There are few product substitutes available. However, service delivery Models like shared services and in-house operations pose a substitution threat depending on organization size and complexity of processes.
Competitive rivalry: The market comprises global players and regional providers. Intense competition keeps pricing pressures and pushes players to invest in differentiated services and capabilities to gain market share.

Key Takeaways
The global Healthcare BPO Market is expected to witness high growth. The global Healthcare BPO Market is estimated to be valued at US$10.19 Billion in 2024 and is expected to exhibit a CAGR of 6.1% over the forecast period 2023 to 2030.

Regional analysis: North America dominates the global market currently owing to greater acceptance of outsourcing practices among regional healthcare facilities and payers. Efforts to reduce escalating claims and optimize care quality drives adoption of BPO services. Asia Pacific is poised to witness highest growth during the forecast period led by China, India and Philippines. Nations in the region offer medical transcription, medical coding and billing services at competitive costs leading MNCs to shift work volumes to these markets.

Key players operating in the healthcare BPO market areCompanies are focusing on development of technologically advanced products to hold the largest share in the chromatography instruments market. They are directing resources towards offering end-to-end services and customized solutions to clients across domains like revenue cycle management, care management and medical documentation. Players also collaborate with technology providers to build capabilities around artificial intelligence, blockchain and predictive analytics.


  1. Source: Coherent Market Insights, Public sources, Desk research

2. We have leveraged AI tools to mine information and compile it